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1. My institution has an online subscription to AJGP, but I'm not able to see the full text of articles. I'm prompted for a username and password. Why is this happening?

   When this happens, the IP address for your machine is not being recognized by our computer. This failure is caused by one of three things:
   
   Your institutional online subscription has not yet been activated, or was activated for one workstation only.
   The person who "activated" the online subscription did not enter in all needed IP addresses for your institution.
   The person who "activated" the online subscription does not realize that some subnets of your institution are routed through a proxy server.
   
   What should I do?

   1. Send us Feedback so we can begin to diagnose the problem.
   2. Talk to your librarian, and let them know you are having trouble.

2. 2. My library subscribes to the print AJGP, and I can't get access to it online. Why?

   Your institution has not purchased an online subscription to AJGP. Contact your librarian to order an online subscription. Or, your institution has not yet activated its institutional online subscription to AJGP. Notify your library that you would like access to AJGP Online, and encourage your librarian to activate the online subscription.

3. Who from my institution can access AJGP?

   A site license subscription allows any user connecting from an authorized computer on your institutional network access to AJGP Online.

4. What is an Institution?

   For the most part, an Institutional Subscription with a site license agreement authorizes use at a localized site. A "site" is an organizational unit, and may be academic or nonacademic. For organizations located in more than one city, each city office is considered a different site. For organizations within the same city that are administered independently, each office is considered a different site.
   
   For example, each campus in the State University of New York system is considered a different site, and each branch or office of UpJohn Laboratories is considered a different site.

5. How will this work?

   When someone attempts to use AJGP Online, our server checks to see if the requesting computer is within the list of internet IP address provided by a subscribing institution. If it is, the reader will be able to use all those services enabled for institutional readers. For institutional subscribers, there are no usernames or passwords to remember, and there is currently no limit on the number of readers from your institution who may access AJGP Online simultaneously.

   If readers want to access AJGP Online from computers that are not part of your institutional network (e.g., through dial-in or telnet through a commercial Internet service provider) they can do so only through a member subscription or a non-member individual subscription

6. What subscription packages are available?

   Member Subscribers:

   Print subscriptions include online access to tables of contents, abstracts, full-text searching, full-text display, document delivery, PDFs, links to Medline and GenBank, future tables of contents, and the advantage of having password access to AJGP Online from any computer connected to the Internet. For information on becoming a member, contact AAGP.

   Individual (Non-Member) Subscribers:

   Print subscriptions include online access to tables of contents, abstracts, full-text searching, full-text display, document delivery, PDFs, links to Medline and GenBank, future tables of contents, and the advantage of having password access to AJGP Online from any computer connected to the Internet. For more information or to order, contact our Customer Service Department at:
   
   Lippincott Williams & Wilkins
   16522 Hunters Green Parkway
   Hagerstown, MD 21740
   Phone: 800-638-3030; outside the U.S. 301-223-2300
   Fax: 301-223-2400
   In Europe call: 44-0-20-7981-0525; fax: 44-0-20-7981-0535
   In Japan call: 81-3-5689-5400; fax: 81-3-5689-5402
   In India call: 91-11-579-3211; fax: 91-11-579-8876
   www.lww.com/customerservice
   Email: orders{at}lww.com
   
   [Ordering Procedure] [Order Subscription] [ Renew Subscription]

   Institutions:

   
   Print subscriptions include only the print journal and are available via:
   
   Lippincott Williams & Wilkins
   16522 Hunters Green Parkway
   Hagerstown, MD 21740
   Phone: 800-638-3030; outside the U.S. 301-223-2300
   Fax: 301-223-2400
   In Europe call: 44-0-20-7981-0525; fax: 44-0-20-7981-0535
   In Japan call: 81-3-5689-5400; fax: 81-3-5689-5402
   In India call: 91-11-579-3211; fax: 91-11-579-8876
   www.lww.com/customerservice
   Email: orders{at}lww.com
   
   Online subscriptions are available via Ovid Technologies and include access to tables of contents, abstracts, full-text searching, full-text display, document delivery, PDFs, links to Medline and GenBank, and future tables of contents. Access is limited to computers within a particular set of internet IP addresses. You may select access to the online journal through HighWire Press, Ovid, or both. For more information and to request pricing information, please contact the Regional Ovid Sales office closest to you.
   
   [Ordering Procedure] [Order Print Subscription] [Renew Print Subscription][Order Online Subscription]

7. How can I tell if my institution has subscribed to AJGP Online?

   If your institution has a subscription, you'll automatically have access to the tables of contents, abstracts, full-text searching, full-text display, PDFs, Medline and GenBank links, and future tables of contents. You'll also see a button at the top of the page confirming you're signed in as part of an institution.

   If your institution has not subscribed, you can obtain access through a member subscription or a non-member individual subscription.

8. Can my institution subscribe only to the online version?

   Yes. Your institution may select access to the online journal through HighWire Press, Ovid, or both. For more information and to request pricing information, please contact Ovid Technologies.

9. Will we still be able to get the paper version?

   Yes. Contact Lippincott Williams & Wilkins by phone: 301-223-2300 (outside the U.S., 800-638-3030), fax: 301-223-2400, email: orders{at}lww.com , or the Online Store.

10. If our AJGP Online subscription expires and at some later date we reinstate our subscription, will we have access to all years of the electronic version?

    Yes, when you buy a subscription to AJGP Online, you have access to all years of the database.

11. How can I access AJGP Online if I do not have access through an institutional subscription?

    You may purchase AJGP through a member subscription or a non-member individual subscription.

Still have questions?

For further information, please contact:

Lippincott Williams & Wilkins
16522 Hunters Green Parkway
Hagerstown, MD 21740
Phone: 800-638-3030; outside the U.S. 301-223-2300
Fax: 301-223-2400
In Europe call: 44-0-20-7981-0525; fax: 44-0-20-7981-0535
In Japan call: 81-3-5689-5400; fax: 81-3-5689-5402
In India call: 91-11-579-3211; fax: 91-11-579-8876
www.lww.com/customerservice